Field Trip FAQ

When should I contact the Museum to schedule a field trip reservation?

Field trips for the 2017—2018 school year may be scheduled between September 5, 2017, and June 15, 2018. Bookings start on Tuesday, September 5. Reservations must be made at least two weeks before your earliest preferred visit date.

What information do I need to have ready before scheduling my reservation?
  1. Select 4 possible dates* for your field trip. Check school calendars for any potential conflicts, and contact your bus company to check transportation availability before making your reservation. *Mondays are reserved for Preschool, Kindergarten, and 1st Grade only.
  2. Select the show(s) you would like to see.
  3. Determine the total number of students, teachers, and adult chaperones in your group. If your final head count changes, please contact us before submitting payment (due TWO weeks prior to your visit). Changes to your reservation cannot be made less than ONE week prior to your visit. Members added to your group on the day of your visit will be charged full price admission and show fees. All same-day admissions are based on availability.
Which things in the Museum do I need to make reservations for in advance?

Shows
Planet Explorers (Preschool – Grade 3)
Lunch

Does my group need a reservation, or can we just show up?

Group reservations are required. Not only does a reservation save you money, but it also guarantees your admission. Groups without reservations will only be admitted if there is space available, and they must pay full admission and show fees for each person in the group.

Even on Illinois Discount Days, groups must have a reservation in order to be admitted.

How do I make a field trip reservation?

Complete our online field trip reservation form. Once we receive your request, we will send confirmation of the group reservation via email within three business days. If we are unable to accommodate your request, we will contact you to discuss alternatives for your group.

When do I need to make payment?

Payment is due in full TWO WEEKS prior to your visit. Once we receive your payment, we’ll send you an email confirmation and receipt. At that point, your reservation is considered final.

What if I have difficulty making payment?

Please contact us prior to your payment due date by calling (312) 294-0364. We will do our best to work out an alternative arrangement; however, if we do not hear from you and payment is not received, your visit will be canceled.

What if I need to reschedule or cancel my reservation?

Contact us as soon as possible—no later than TWO weeks prior to your visit date—so that we can reschedule your trip for another date. Cancellations made less than TWO WEEKS prior do not receive a refund.

What happens when my group arrives?

An Adler staff member will board your bus to greet you and provide information and instructions about your visit. If you purchased show tickets, this is when you’ll receive them. Then you’ll walk to the South Entrance (our group entrance, right-side, ground level) and begin your field trip fun!

If your group did not travel to the Adler via school bus, go directly to the South Entrance to check in. You’ll need to show your Confirmation Agreement, which will be emailed to you after we receive your payment.

What if our numbers day-of are different from our reservation?

If you bring MORE students, teachers, or adult chaperones than is indicated on your group confirmation, you will be charged full price admission and show fees for each additional person. All same-day admissions and show tickets are based on availability.

If you bring FEWER students, teachers, or adult chaperones than were paid for at the time of scheduling, you will not receive a refund.

What happens if my group is running late?

There is no late seating for shows. Unfortunately, any shows missed due to late arrival will not be refunded or reassigned.
If you are late or miss your reserved time for Planet Explorers (Preschool – Grade 3), we likely won’t be able to give you additional time as other groups will be waiting to use the space.

The latest you can arrive and still possibly make your show time or Planet Explorers reservation is 15-minutes before the start time… but even that is cutting it close! Therefore, please take timing and travel distance into account when making your reservation. We recommend an additional 15 – 20 minutes for travel and traffic.

Can members of my group bring backpacks? Cameras?

Backpacks are permitted in the museum, but they must be carried at all times. The Adler does not have storage space for backpacks and coats. We recommend leaving backpacks, coats, and other personal items on your school bus so that you don’t have to carry them around the museum.

Cameras are also permitted and you are welcome to take photos in all of our exhibits. However, photography is not permitted in any of the theaters during shows.

Can members of my group use their museum membership during our group visit?

Adler Planetarium Memberships are designed for use during family visits and are not valid for group visits.

Can I visit the Adler prior to my field trip?

Yes. Teachers are welcome to visit so that they can prepare for their field trips. Teachers are granted free admission with a valid school ID. However, show tickets, as well as admission for any accompanying guests, must be paid at full rates.

Do you offer any discounts for school group field trips?

Yes. All groups that visit in September or October receive a 50% discount on admission and sky shows!

 

Still have questions? Feel free to contact us at schools@adlerplanetarium.org.